Terms and Conditions

Welcome to Echo Wave Design. By accessing our services and website, you (“the Client”) agree to be bound by the following terms and conditions. These terms govern the provision of any web design and related services offered by Echo Wave Design, based in Scotland. Our goal is to provide high-quality web design solutions that not only meet your expectations but also strengthen your business’s online presence.

These terms and conditions explain our obligations as a service provider and your obligations as a client. We ask that you read them carefully and in their entirety. By starting a project with us, you acknowledge that you have understood and accepted these terms. If you have any questions or need clarification regarding the content of this document, please feel free to contact us before proceeding.

We are committed to ensuring that the process of designing and developing your website is as smooth and transparent as possible. Thank you for choosing Echo Wave Design as your partner on the path to digital success.

1. Service Description

Echo Wave Design offers various web design, e-commerce, and maintenance plans tailored to meet different business needs. Each plan includes a set of services aimed at ensuring your website looks professional, functions optimally, and remains secure. Below are the services included in each of our plans:

Web Design Plans

Starter Plan ($599)

Number of Pages: Up to 5 expertly designed web pages tailored to your brand’s identity.
Responsive Design: Ensures your website looks great and functions seamlessly on all devices.
Basic SEO: Optimized for search engines to enhance your online visibility.
Content Assistance: Help with integrating your content for a cohesive website experience.
Revisions: Up to 2 rounds of revisions to fine-tune your website to perfection.

Professional Plan ($799)

Number of Pages: Up to 10 meticulously crafted web pages for a more comprehensive online presence.
Responsive and Interactive Design: Includes interactive elements and mobile optimization for improved user engagement.
Enhanced SEO: Advanced on-page SEO strategies to boost your search engine rankings.
Content Development: Comprehensive assistance with content creation and integration.
Revisions: Up to 3 rounds of revisions to ensure your website meets all expectations.
Additional Features: Integration of social media links, contact forms, and other essential functionalities.

E-commerce Plan ($999)

Number of Pages: Up to 20 product pages showcasing your offerings.
Full E-commerce Functionality: Robust e-commerce features to manage and grow your online store effectively.
Responsive Shopping Experience: Optimized for all devices to provide a seamless shopping experience for your customers.
Advanced SEO: Comprehensive SEO strategies to increase visibility and attract targeted traffic.
Payment Integration: Setup of secure payment gateways for smooth transactions.
Inventory Management Tools: Tools to manage product inventory and streamline operations.
Revisions: Up to 3 rounds of revisions to perfect your online store.

Maintenance Plans

Starter Maintenance Plan ($49/month)

Domain, Hosting, SSL: Includes domain registration, reliable hosting, and SSL certification.
Maintenance: Monthly maintenance to ensure your site runs smoothly.
Corporate Email: 1 corporate email account with 2GB storage.
Basic Security & Monitoring: 24/7 basic monitoring and security.
Backups: Monthly backups to ensure your data is safe.
Commitment: 12-month agreement required.

Professional Maintenance Plan ($79/month)

Domain, Hosting, SSL: Includes domain registration, reliable hosting, and SSL certification.
Maintenance: Comprehensive monthly maintenance for optimal website performance.
SEO Optimization: Enhanced SEO capabilities to boost your online visibility.
Corporate Email: 3 corporate email accounts, each with 2GB storage.
Advanced Security & Monitoring: 24/7 advanced security and monitoring.
Backups: Weekly backups.
Commitment: 12-month agreement required.

E-commerce Maintenance Plan ($99/month)

Domain, Hosting, SSL: Includes domain registration, reliable hosting, and SSL certification.
Maintenance: Comprehensive monthly maintenance for seamless website operations.
SEO Optimization: Advanced SEO strategies to drive targeted traffic and increase sales.
Corporate Email: 5 corporate email accounts, each with 2GB storage.
Advanced Security & Monitoring: 24/7 monitoring for maximum protection.
Backups: Daily backups to ensure your data is always protected.
Commitment: 12-month agreement required.

Additional Services

Bespoke Design & Specialized Solutions: Priced on a per-project basis, delivering customized design services aligned with your business objectives.

Website Enhancements & Custom Features: Available at $40/hour to add new capabilities, refine existing elements, or tailor specific functionalities.

2. Pricing and Payments

Echo Wave Design offers competitive web design, e-commerce, and maintenance plans tailored to fit various business needs and budgets. Below are the costs associated with each plan, along with the initial payment and billing policies.

Plans and Costs

Web Design Plans (One-time payments)

Starter Plan: $599
Professional Plan: $799
E-commerce Plan: $999

Maintenance Plans (Monthly or Annual Payments)

Starter Plan:
- Monthly: $49
- Annual: $588 (20% savings over the monthly rate)
Professional Plan:
- Monthly: $79
- Annual: $948 (20% savings over the monthly rate)
E-commerce Plan:
- Monthly: $99
- Annual: $1188 (20% savings over the monthly rate)

Initial Payment and Deposit

Initial Deposit for Web Design Plans:
To begin the development of any web design plan, an initial payment of 50% of the total cost is required. This deposit secures the resources necessary to start the project, covering initial design work, setup, and planning. The remaining 50% is due upon completion before the website is handed over to the client.

Purpose of the Deposit:
This initial deposit is non-refundable as it covers the upfront costs associated with domain registration, hosting setup, and commencement of the website design and development.

Initial Payment for Maintenance Plans:
For maintenance plans, the first month’s payment is due upfront at the time of signing. For annual plans, the full year’s payment is due upfront.

Price Adjustment Policy

Fixed Prices During Commitment Period:
Plan prices will remain fixed during the initial 12-month commitment period for maintenance plans. No price adjustments will be made during this time.
Price Increase Notification:
If it becomes necessary to adjust prices after the initial period due to market changes or increased operating costs, Echo Wave Design will notify clients at least 30 days in advance before the new price takes effect.
Client Consent:
If the client disagrees with the price adjustment, they will have the option to cancel the service before the new price takes effect, without penalty, provided the cancellation notice is given within the stipulated period.

Billing and Subsequent Payments

Billing:
Monthly maintenance plans are billed on the contract start date, or annually if the annual payment option has been chosen.
Payment Methods:
We accept various payment methods, including credit and debit cards.
Late Payments:
Delays in payments may result in service interruption until the payment is regularized. Late fees may be applied as per Echo Wave Design’s policies.

Service Cancellation

During the Commitment Period:
All maintenance plans require a 12-month commitment. If a client wishes to cancel their service before completing the 12-month period, they must pay the remaining balance for the unused months of the contract. This compensates for the resources allocated and the initial setup efforts.
Cancellation Notice:
After completing the commitment period, clients must provide 30 days’ notice before the next billing cycle to cancel their services. This ensures a smooth transition and the conclusion of all active services.
Refund Policy:
Refunds for payments already made are not available, except in exceptional circumstances at the discretion of Echo Wave Design. These situations will be evaluated on a case-by-case basis.

Non-Renewal Policy

Non-Renewal Process:
Clients who do not wish to renew their contract after the initial 12-month period must notify Echo Wave Design in writing at least 30 days before the contract’s expiration date. This ensures that no additional charges are incurred after the termination date.
Consequences of Non-Notification:
If no notice is provided within the stipulated period, the contract will automatically renew under the original terms, and billing will continue as per the chosen plan.

Service Termination

Termination by Echo Wave Design:
Echo Wave Design reserves the right to terminate the contract for just cause, including but not limited to non-payment or violation of the terms of service. In such cases, reasonable advance notice will be provided, except when the violation is severe.
Data Retention and Transfer:
Upon service termination, Echo Wave Design will provide a final backup of the client’s website and associated data, subject to all pending financial obligations being fulfilled by the client.

General Cancellation Provisions

Documentation of Cancellation/Non-Renewal:
All cancellation or non-renewal requests must be documented and confirmed by both parties to ensure clarity and avoid misunderstandings.
Policy Review and Modifications:
Echo Wave Design reserves the right to modify the cancellation and refund policies in response to changes in business practices or legal requirements. Any modifications will be communicated to clients with reasonable advance notice.

3. Commitment Period

Contract Duration:

Initial Commitment Period: All of our web service plans, such as Starter, Professional, and E-commerce, require a minimum commitment of 12 months. This initial period is necessary to amortize the cost associated with the initial design and development of the website, as well as to establish a solid foundation for maintenance and support.

Contract Renewal:

Automatic Month-to-Month Renewal: After the conclusion of the initial 12-month period, the contract automatically renews on a month-to-month basis. This monthly renewal offers flexibility to the client, allowing cancellation at any time with 30 days’ notice without incurring additional penalties for early cancellation.
Cancellation Notice: To avoid automatic month-to-month renewal, clients must notify Echo Wave Design in writing at least 30 days before the end of the 12-month commitment period or 30 days before the desired monthly renewal date.

Cancellation Before the Expiration of the 12-Month Commitment:

Cancellation Conditions: Clients who choose to cancel their service before completing the initial 12-month period are required to pay the remaining balance of the contract. This payment compensates for the initial costs incurred in the design and development of the website.
Cancellation Process: Cancellation requests must be submitted and confirmed in writing to ensure proper documentation of the agreement and communications between Echo Wave Design and the client.

Cancellation Exceptions:

Exceptional Circumstances: In cases of significant service failure by Echo Wave Design, the client may be eligible to cancel the contract without the obligation to pay the remaining balance. These cases will be reviewed individually, and any decision to waive the remaining payments will be at the discretion of Echo Wave Design.

4. Additional Services

Echo Wave Design offers a variety of additional services to complement and enhance your website. These services are designed to provide additional customization and specific functionalities not included in our basic plan packages. Below are the details and associated costs:

Updates and Customizations:

Hourly Rate: Updates and customizations of existing websites are billed at a rate of £30 per hour. This includes design adjustments, addition of new features, or content changes that exceed the standard revisions included in your plan.
Service Requests: To request updates or customizations, clients should contact Echo Wave Design to discuss their specific needs. An estimated number of hours and a work summary will be provided before any service begins.

Custom Design and Special Solutions:

Project-Based Pricing: Custom design services and special solutions, such as creating unique functionalities or complex integrations, are priced individually based on the scope and complexity of the project.
Free Initial Consultation: We offer a free initial consultation to discuss project requirements and provide a detailed quote.
Project Agreement: Each project will require a specific agreement detailing the scope of work, costs, delivery timelines, and payment terms before work begins.

Approval Process:

Client Approval: All additional work will require the client’s written approval based on the provided quotes and estimates. This ensures that both the client and Echo Wave Design have clear expectations regarding the outcome and costs involved.

Payment Terms:

Deposits: Depending on the magnitude of the project, an initial deposit may be required before work begins.
Subsequent Payments: Specific details about payment schedules and terms will be agreed upon in each case and stipulated in the project agreement.

5. Review Process

Echo Wave Design is committed to working closely with our clients to ensure their satisfaction with the design and functionality of their websites. Part of this commitment includes a defined number of revision opportunities, during which clients can request changes or improvements. Below is the number of revisions included in each plan and the costs associated with additional revisions.

Number of Revisions per Plan:

Starter Plan: Includes up to 2 rounds of revisions at no additional cost.
Professional Plan: Includes up to 3 rounds of revisions at no additional cost.
E-commerce Plan: Includes up to 3 rounds of revisions at no additional cost.

Additional Revisions:

If more revisions are required than those included in the contracted plan, they can be done at an additional cost. Echo Wave Design will provide a quote based on the complexity and amount of work required for the additional revisions.
Cost of Additional Revisions: Additional revisions will be billed at a rate of £30 per hour. This cost will be communicated and must be approved by the client before proceeding with additional work.

Review Approval Process:

For each round of review, Echo Wave Design will present the modifications made according to the client’s previous instructions. The client will have the opportunity to review the changes and provide additional feedback.
Once the client approves a round of revisions, the changes will be considered accepted, and any additional modifications will count as part of a new review round if there are still available revisions under the contracted plan.

Completion of the Review Process:

Once all included review rounds have been used, any further change requests will be considered part of the additional revisions and will be subject to the corresponding charges.
It is the client’s responsibility to ensure that all necessary feedback is provided during the included review rounds to avoid incurring additional costs.

6. Consequences of Non-Payment

At Echo Wave Design, we understand that unexpected situations may arise, but it is crucial that payments are made on time to maintain the quality and continuity of the services offered. Below are the measures that will be taken in the event of non-payment:

Non-Payment Notification:

First Notification: If a payment is delayed by more than 10 days, we will send an email notification to the client requesting immediate payment.
Second Notification: If payment is not received within the next 5 days, a second notification will be sent warning of the possibility of service suspension.

Service Suspension:

Implementation of Suspension: If the non-payment persists for more than 15 days after the first notification, services will be temporarily suspended. This includes the deactivation of website access and any related services.

Collection Actions:

Collection Agency: If non-payment continues beyond 30 days, we may choose to engage a collection agency to manage debt recovery.
Payment Arrangements: We are willing to discuss payment arrangements if the client contacts us during the collection process.

Contract Termination:

Termination Process: If non-payment is not resolved within 60 days, we reserve the right to terminate the service contract. This will be done after sending a final notification, offering the client a final opportunity to resolve the outstanding balance.
Backup Delivery: In the event of contract termination, we will provide a final backup of the website to the client, but only after all outstanding debts have been settled and the established commitment period has concluded. This ensures that all contractual obligations have been fully met before delivering any final data.

Service Reactivation:

Possibility of Reactivation: Services may be reactivated once the client settles all outstanding debts, including any additional reactivation fees.
Reactivation Evaluation: Each case will be evaluated individually to determine the feasibility of resuming services.

Legislation and Disputes:

Dispute Resolution: In the event that a dispute related to non-payment arises, we will attempt to resolve it amicably. If an agreement is not reached, the dispute will be managed according to the laws of the United Kingdom and will be brought to the competent courts if necessary.

7. Applicable Law and Dispute Resolution

Jurisdiction and Laws Governing the Contract:

Applicable Laws: This contract and any dispute or claim arising in connection with it, its subject matter, or its formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of Scotland.
Jurisdiction: The parties agree that the courts of Scotland shall have exclusive jurisdiction to resolve any dispute or claim arising in connection with this contract or its subject matter.

Preferred Approach to Dispute Resolution:

Direct Negotiation: Before resorting to legal action, Echo Wave Design and the client will endeavor to resolve any dispute through direct and good faith negotiation. We believe that most disputes can be resolved amicably without the need for litigation.
Mediation: If direct negotiation fails to resolve the dispute within a reasonable time, the parties agree to seek resolution through mediation before initiating legal proceedings. A neutral mediator will be chosen, and the costs of mediation will be shared equally between the parties unless otherwise agreed.
Legal Proceedings: If mediation does not resolve the dispute, both parties have the right to seek resolution through the courts of Scotland.

Arbitration Clause:

Arbitration: As an alternative to mediation and legal proceedings, the parties may choose to resolve their disputes through arbitration. This process will be conducted by an arbitrator appointed in accordance with the arbitration rules of the Scottish Chamber of Commerce. The arbitrator’s decision shall be final and binding on both parties.

Dispute Notification:

Notification Requirement: Any party intending to initiate mediation or arbitration must first notify the other party in writing, describing the nature of the dispute and the desired outcomes. This allows both parties the opportunity to resolve the matter before proceeding with formal resolution methods.

8. Modification of Terms

Echo Wave Design reserves the right to modify these terms and conditions at any time to reflect changes in our operational practices, the law, or applicable regulations. These modifications will be made to improve clarity, to reflect adjustments in how we operate our business, or to ensure compliance with relevant legislation. Below is the procedure for modifying the terms and conditions:

Notification of Changes:

Advance Notice: Any significant change to the terms and conditions will be notified to clients at least 30 days in advance of the effective date of the changes.
Notification Method: The notification will be made through the usual communication channels with clients, including email, notifications within the service platform, or through our website.
Access to New Terms: The revised terms and conditions will always be accessible on our website. Additionally, a direct link to the updated terms will be sent in the notification message.

Client Consent:

Opportunity to Review: Clients will have the opportunity to review the changes before they take effect. If a client continues to use our services after the new terms take effect, they will be deemed to have accepted the changes.
Objection to Changes: If a client disagrees with the proposed changes, they have the right to terminate their service contract before the new terms take effect. To do so, they must notify Echo Wave Design in writing within the 30-day notice period.

Effectiveness of Changes:

Effective Date: Changes will not take effect until the notice period has concluded. This ensures that all clients have sufficient time to understand and adapt to the proposed changes.

9. Contact

At Echo Wave Design, we strive to maintain open and transparent communication with our clients. If you have any questions about the terms and conditions or need clarification about our services, we are here to help.

Contact Information:

Email: contact@echowavedesign.com (For general inquiries and support)
WhatsApp: +44 7473 519417 (Available Monday to Friday, 9:00 AM to 5:00 PM GMT)
Website: echowavedesign.com

Hours of Operation:

Our team is ready to respond to your questions Monday to Friday, from 9:00 AM to 5:00 PM. We strive to respond to all inquiries within 24 hours on business days.

We encourage you to use any of our communication channels if you need more information or have any doubts. At Echo Wave Design, we value your interaction and are committed to ensuring that your